Privacy Policy

This Privacy Policy explains how The Tailor's Touch handles personal data when you use our website, contact us, or request tailoring, alteration, remodelling, or upcycling services in Karachi.

Effective Date
As stated in this policy
Scope
All users of our services
Questions?

Data handling overview

How information is collected and how cookies work

01 · Collection

Data We Collect

We may process contact details, project details, garment and material information, booking and communication records, payment-related records, and technical data such as device and usage information. Where a customer supplies garments or materials for assessment, we may also record information needed to review condition, construction, fit limitations, and requested alterations or redesign scope.

The categories collected depend on whether a visitor makes an inquiry, requests a quote, or places an order.
02 · Sources

How We Collect Data

We collect data directly from you when you submit an inquiry, request a consultation, book a visit, communicate with us, or provide garments and materials for assessment. We may also receive information from payment and communication tools used to complete a transaction or manage a project, and we may generate limited technical records from your use of the website.

Information is gathered from direct submissions, workshop interactions, and basic site activity.
03 · Cookies

Types of Cookies

We may use session cookies to keep the site working during a visit, preference cookies to remember basic settings, and persistent cookies to support repeat visits or limited analytics. We do not use cookies to make decisions about garment suitability, pricing, or project approval.

Cookie use is limited to operational, preference, and basic measurement functions.
04 · Controls

Cookie Controls

We use standard cookie controls to support site operation and basic analytics where enabled. You may manage cookies through your browser settings, including blocking or deleting them. If cookies are disabled, some features may not function as intended.

Browser settings can usually limit or remove cookies, although some site functions may be affected.

Contact Information

Email contact
Telephone contact
+92 306 7880885
Mailing address
8, 5, Karachi, 74200, PK
Privacy contact
01 · Purpose

How We Use Data

We use personal data to respond to inquiries, assess garments and materials, prepare quotes, manage consultations, record design approval, carry out remodelling or alteration work, arrange collection, process payments, maintain business records, and handle follow-up communication. We also use limited technical data to keep the website secure, functional, and reasonably reliable.

Processing is limited to practical business needs connected with tailoring and garment projects.
02 · Sharing

Service Providers

We may share personal data with service providers that help us operate the website, process payments, manage communications, store records, or support project administration. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.

Operational recipients are used only to support the website, payments, communications, or project handling.
User Rights

Your Rights

Subject to applicable law, you may ask us to access, correct, update, or delete certain personal data, or to object to or restrict some forms of processing. Where we rely on your consent, you may withdraw it for future processing, but this does not affect processing already carried out.

Available rights depend on the nature of the data and the reason it is held.
Requests

How to Make a Request

To protect privacy, we may need to verify your identity and clarify the scope of your request before responding. Some requests may be limited where we must keep records for legal, accounting, security, or dispute-handling purposes.

Requests are reviewed against identity, scope, and legal retention requirements before action is taken.
Data Retention

Data Retention

We retain personal data for the period needed to manage inquiries, quotes, project work, collection, payment handling, recordkeeping, and any follow-up relating to the same project. When data is no longer required, we delete it or anonymize it unless a longer period is needed for legal, tax, dispute, or operational reasons.

Records are kept only for as long as needed for service, accounting, or compliance purposes.
Policy Updates

Policy Changes

The updated version will apply from the date it is posted on the website unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the site or other suitable communication channels.

We may revise this policy when our practices, services, or legal obligations change.